Shipping policy
SHIPPING & INSURANCE POLICY
1. SHIPPING COVERAGE
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We offer FREE shipping across India on all orders
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International shipping is currently not included unless specified otherwise
2. SHIPPING TIMELINES
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Available in Stock Products: 48 â 72 hours
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Made-to-Order Products: Up to 25 business days
Delivery timelines are indicative and may vary due to operational or external factors.
3. SHIPPING PARTNER
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All domestic orders are shipped via our trusted logistics partner Bluedart
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Once your order is dispatched, tracking details will be shared with you
4. INSURANCE
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All orders are fully insured during transit until delivery
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Customers are advised to inspect the package at the time of delivery
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In case of any damage, tampering, or discrepancy, please:
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Do not accept the package, or
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Report the issue within 24 hours of delivery
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Claims will be processed after verification with the logistics partner.
5. PACKAGING
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Every order is shipped in durable, tamper-proof packaging
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Products are delivered in an exclusive The Jewel House box
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All relevant certificates and documentation are included
6. GIFT PACKAGING
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We offer complimentary gift packaging on all orders
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You may include a custom gift message
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Your order will be delivered in premium The Jewel House gift packaging, suitable for gifting
7. RETURN SHIPPING & CHARGES
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Return shipping shall be borne by the customer
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A deduction of âš1000 or actual delivery charges (whichever is higher) will be applied while calculating refunds
8. POLICY CHANGES
The Jewel House reserves the right to modify or update this Shipping & Insurance Policy at any time.
Changes will take effect immediately upon being published on the website:
www.thejewelhouse.com
Customers are encouraged to review this policy periodically. Any material updates will be notified on this page.
9. CUSTOMER HELPLINE
Need assistance or have feedback? Weâre here to help.
Email: info@iveejewels.com
Phone: +91 9820662200
Working Hours: Monday to Saturday, 11:00 AM â 5:00 PM