Refund policy

RETURN & REFUND POLICY

1. 15-DAY MONEY BACK GUARANTEE

At The Jewel House / Ivee Jewels, we offer a 15-Day No Questions Asked Money Back Policy to ensure your purchase meets your expectations.

If you wish to return a product within 15 days of delivery, you are eligible for:

  • Full refund, or

  • Exchange

A processing and logistics charge of ₹1500 per product will be deducted from the refund amount. This charge shall be borne by the customer.

2. NON-APPLICABLE CASES

The 15-Day Money Back Policy is not applicable in the following cases:

  1. Exchanged Products

    • A product can be exchanged only once under the 15-Day Exchange Policy

    • Any further exchange will be treated as a Lifetime Exchange

  2. Customized / Personalized Products

    • Products that are engraved, customized, or made-to-order are not eligible for return

3. CONDITIONS FOR RETURN

To qualify for return, the product must:

  • Be in unused, unworn, and saleable condition

  • Have no scratches, damage, or alterations

  • Be returned with original packaging, tags, and certificates intact

  • Include original invoice or a copy

⚠️ If packaging, tags, or certificates are tampered with or missing, the return may be rejected.

4. RETURN PROCESS

To initiate a return:

  1. Email us at info@iveejewels.com within 15 days of delivery

  2. Keep the product ready in original packaging

  3. Hand over the product to our authorized logistics partner

  4. Ensure you collect a pickup acknowledgement (receipt / tracking / SMS)

5. QUALITY CHECK & REFUND

  • Once we receive the product, it undergoes a quality inspection

  • If approved, the refund will be processed within 10 business days

Refund Method:

  • Prepaid Orders → Refunded to original payment method (Card / UPI / Net Banking)

  • COD Orders → Refunded to customer’s bank account

6. ADDITIONAL DEDUCTIONS

The following deductions may apply:

  • ₹1500 processing & logistics fee (standard deduction)

  • ₹1500 additional deduction if original certificate is missing

  • 1% deduction on EMI orders (based on total order value)

Products showing signs of:

  • Wear & tear

  • Resizing by external jewellers

  • Damage

will not be eligible for return.

7. RETURN SHIPPING

  • Reverse pickup will be arranged by us if required

  • Shipping and handling charges are borne by the customer

  • In certain cases, ₹1000–₹1500 may be deducted towards logistics

8. PARTIAL RETURNS & FREE GIFTS

  • Free gifts are treated as discounts

  • In case of partial returns, the discount value will not be refunded

9. POLICY CHANGES

Ivee Gems & Jewellery Pvt Ltd reserves the right to modify this policy at any time.
Changes will be effective immediately upon being published on the website.

10. CUSTOMER SUPPORT

For assistance, please contact:

Email: info@iveejewels.com
Phone: +91 9820662200
Timings: Monday to Saturday, 11:00 AM – 5:00 PM